Specialist Service Team Leader

Location Sheffield - Sheffield

Company pension scheme

Pay - TBC

Holidays- 28 days per year (pro rata)

Hours - 4 on 4 off working Pattern

About UKEMS

Operating from 6 UK bases, UK Event Medical Services is recognised as one of the UK’s leading providers of independent ambulance services and healthcare logistics. Offering a full range of services (largely to the NHS) including Non-Emergency Patient Transport Services, High Dependency Patient Transfers (Urgent Care) and Secure Patient Transport, additionally we provide a Medical Repatriation Service. We are proud to be one of the most respected and recognised providers in our industry and committed to delivering a patient and client-focused approach to everything we do.

The Job

·        The Team Leader is responsible for assisting in the day to day service delivery to patients providing support for operational, dispatch and MH staff. Reporting daily activity to the UKEMS’s management.

·        Supporting the Head office team with call taking, assisting with staff and customer queries and any other operational tasks required outside of the MH service.

·        At all times the post holder must ensure patient safety and reduction in harm to patients, self, colleagues and others by assessing risks and adopting safe working practices.

·        The Team Leader is responsible for ensuring accurate communication at all time between all stakeholders and operational staff working at the site.

·        To contribute to the safe, timely and effective running of the daily operation of the division and vehicle fleet.

·        Develop a good working knowledge of the business processes to ensure these are being followed by all MH staff.

·        Assisting with the completion of patient transfers across all UKEMS services as and when required.

·        To generate and complete invoices from the data provided and dispatch accordingly.

·        Resolve any invoice queries that may arise.

·        To ensure the road staffs understand their roles and are working within the governance strategy and promote excellence in clinical practice in accordance with the Care Quality Commission (CQC) and company guidelines.

·        Generate and compile monthly reports, then dispatch to the customer.

·        Supporting the management of the rotas for the MH Team

·        Ensure that all staff within the team are communicated with in relation to their work patterns.

·        Assist with the management of all MH crews.

·        Absence management. Completing back to work interviews.

·        Collect and issue time sheets when necessary

·        To ensure audits become part of everyday practice, are conducted and reported when required.

·        Supplies are monitored and ordered for the operational hubs, supervising the staff in ensuring that their vehicles are appropriately stocked for the working day ahead.

·        Support the General Manager with any follow up requirements and investigations.

·        Take bookings for MH journeys when necessary whilst completing on the system provided.

·        Forging customer relationships by regular communication.

·        To ensure that own training and knowledge is up to date, and in line with relevant legislation to the role. 

Is able to demonstrate experience of leading teams in operational environments and be Mental Health trained.

Skills and abilities

The ability to inform and integrate improvements in practice through a team environment

Proven numerical and budgeting skills

Diplomatic and negotiation skills

The ability to work on your own initiative

Outstanding organisational skills

The ability to work with personnel from all levels

Demonstrable Intermediate IT skills

Evidence of well developed communication skills, both verbal and written.

Personal attributes

Tact, and the ability to deal with difficult situations

Ability to work under pressure and meet deadlines.

Has personal integrity.

Committed to promoting diversity and awareness of equal opportunities

Demonstrates commitment to the values, principles of public service and health and social care in particular.

Flexible approach to working arrangements

Able to satisfactorily meet the requirements of pre-employment checks

Knowledge and educational achievements

Mental Health and Frontline industry awareness

Good clinical knowledge

Good understanding of the Mental Health Act and Sections